Customer Service Representative (O)
Title:Customer Service Representative (O)
Department:Service-Home office
Location:Hudson WI
Description: Customer Service Representative – Three Squared Market/Turnkey Corrections, Inc.

Customer Service Representative Job Purpose: Serves customer base and employees of Turnkey Corrections & Three Squared Market by providing product and service information; resolving product and service problems, and conducting basic administrative duties for management.

Customer Service Representative Job Duties:
  • Oversee helpdesk, and assist in all functions of business operations.
  • Administrative duties as requested.
  • Knowledge of hardware & software background preferred.
  • Maintains customer records & client relations.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Inventory management experience a plus.
Skills/Qualifications: Customer Service, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Position starts between $12-$14/hr. based on experience. Performance reviews at 6 & 12 months with possible increases with top performers. Paid time off & benefits available after a defined period of employment.
This opening is closed and is no longer accepting applications
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