Installation Specialist - (O)
Summary
Title:Installation Specialist - (O)
ID:85850
Department:Service-Home office
Location:Hudson WI
Description
Installation Specialist

Three Square Market (32M) is a micro-market provider located in Hudson, WI, and is looking for support within the Installation Department.  You will play a key role in the training, installation and conversion and overall satisfaction of new and existing customers. Your primary role will focus on performing training and installation support, which may include some travel, up to 60% nationwide.

In this role, you will provide direct customer support in person, or via phone, web and email. You will be responsible for following the implementation process, and train customers to get the most out of their experience.

RESPONSIBILITIES

  • Provide remote/on-site customer training and installation support via email, phone and other electronic mediums
  • Log customer cases discovered during training and installation and communicate any perceived delays to management immediately upon identification
  • Create detailed documentation to explain otherwise complex tasks to customers and fellow employees
  • Configuration of customer equipment both locally and remotely
  • Obtain general understanding of the software architecture
  • Identify and correct or advise on operational issues observed during training and installation
  • Travel up to 60% to install and train customers regarding all solutions
  • Other duties as assigned by the Operations Manager
  • Perform occasional lifting of 25-130 lbs

PREFERRED QUALIFICATIONS

  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer training related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Experience with hardware and software troubleshooting
  • Proficient in Internet related applications 
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Position begins at a rate of $15-$18/hr based on experience. Reviews given at 6 and 12 months, and increases are based on performance.  Benefits also offered after a defined period of employment. Full Medical, Dental, 401(k) and PTO.
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